IT Technology Analyst II

Job Purpose and Summary

This position is responsible for journey-level technical work as a member of one of the various areas of specialization within the Information Technology (IT) Department. Work involves participating and performing work of varying levels for the assigned unit with an increasing degree of complexity. Work is primarily performed with independence and reviewed by a supervisor or higher-level specialist for attainment of program goals, completion of projects and overall performance.

Essential Functions & Responsibilities

Participates on project teams. Participates in all aspects of departmental project/program life cycles including planning, specification, design, installation, deployment, integration, operations, support, testing, policy development, and compliance reporting.

Responds to end user incidents, requests, and support calls. Provides technical assistance by troubleshooting, analyzing, and resolving concerns. 

Develops and maintains specifications, Business Process Procedures (BPPs), user manuals and other documentation.

Analyzes and documents changes to software, networks, and/or systems to support the organization’s business processes and/or programs. Participates in the configuration and implementation of changes.  

Participates and supports the preparation, development, execution and validation of test scripts and the testing process. Coordinates with other business units to accomplish successful implementation of changes.

Deploys and administers updates for basic servers, systems, equipment, networks, devices, and programs.

Creates or maintains security profiles and systems. Reviews access to sensitive application objects, transactions, and data. Works with the appropriate staff to ensure issues involving application security get resolved.

Creates reports and uses report variants to produce repeatable reports with specific user criteria.

Monitors various systems and programs to ensure proper operation and compliance. Identifies and resolves issues and security threats/incidents found.

Performs necessary departmental documentation, administrative tasks and internal outreach efforts as needed. 

Gathers information from various departments and determines how to best support the needs of end users. Monitors business systems and business processes to identify, research and recommend opportunities for improvements.

Utilizes software and/or technology tools to perform job duties.

Uses situational awareness to anticipate and prevent accidents.

Performs related duties as assigned.

Qualifications

Eight (8) years of experience in the information technology field;
OR
Four (4) years of experience in the information technology field AND a bachelor’s degree in information technology or closely related field; 
OR
One (1) year as an IT Technology Analyst I with the PTC.
Equivalent combination of education and/or experience may be accepted. 

Certain units may prefer specialized training and/or certifications.

Competencies

Physical Demands and Work Environment

Position demands include frequent speaking, writing, and reading reports. Position requires frequent work at a computer utilizing business programs and PTC specific operating systems. Occasionally works outside of normal business hours for assigned work assignments.

Office environment with low levels of noise, adequate lighting, and comfortable temperature. Field environment may include exposure to moderately adverse and undesirable conditions. Physical environment is generally safe, but safety equipment or precautions must be followed in field conditions. 

Disclaimer

The information provided in this job description has been designed to indicate the general nature and level of work performed by the incumbent(s) within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of the employee(s) assigned to this job. Management has the discretion to add or modify duties of the job and to designate other functions as essential at any time.