Diversity & Inclusion Program Manager

Job Purpose and Summary

This position is responsible for the independent development and management of multiple Diversity and Inclusion (D&I) programs and projects for the Pennsylvania Turnpike Commission (PTC). Program/Project areas may include, but are not limited to, supplier diversity management, organizational culture, employee connection, and Business Resource Groups (BRGs). Work is performed with considerable independence and reviewed for attainment of program goals and overall performance. May supervise lower-level D&I staff.

Essential Functions & Responsibilities

May supervise and provide guidance to lower-level staff including performance management, delegation of work assignments, and review of work product. 

Manages, develops, plans, and organizes the operations of assigned programs and projects. Ensures programming aligns with organizational goals and objectives. Monitors and evaluates the effectiveness of initiatives, providing feedback and recommendations for continuous improvement. 

Manages, develops, sponsors, and leads or participates in the strategic direction for specialized internship programs, peer mentorship programs, assigned BRGs such as the Women’s Network or Impact Council, and/or other networking programs. Fosters cross-group collaboration and support for intersectional initiatives. 

Develops detailed and comprehensive reports, documents, presentations, and recommendations regarding inclusive program/project progress, outcomes, issues, and concerns. Utilizes qualitative and quantitative data to measure the effectiveness of assigned programs.

Develops and implements tools and methodologies to assess PTC culture regarding organizational initiatives. Develops and conducts surveys, focus groups, and interviews to gather data on perceptions and experiences. Analyzes collected data to identify cultural strengths and areas for improvement, providing actionable recommendations to leadership.

Develops and executes strategies to increase supplier relationships, including identification and outreach to new diverse vendors. Monitors and reports on supplier relationship metrics, providing insights and recommendations for improvement. 

Collaborates with Human Resources and department heads to understand and support diverse candidate pipelines and inclusive practices within recruitment, retention, and professional development. Compiles and reviews metrics to measure progress toward strategic goals.

Researches and remains up to date on emerging trends, best practices and legal requirements for related inclusive program area(s) to inform future program needs and ensure compliance. Continuously seeks and supports new approaches and practices and implements changes to current programming.    

Determines professional development needs for assigned programs, projects and initiatives. Develops training resources and materials such as manuals, quick reference guides, visual aids, and video tutorials in support of culture initiatives. 

Develops, modifies, and delivers training curriculums and determines appropriate training methods. Obtains outside training resources when necessary. Collaborates with Human Resources, Strategy & Communications, and other departments to ensure a cohesive approach for assigned learning and development.

Establishes and administers program budgets to provide adequate resources for assigned programs. Develops and ensures proper implementation of the Continuity of Operations Plans (COOP) and annual business plan for the unit.

Conducts, participates, and/or represents the PTC in designated meetings, committees, planning groups, BRGs, trainings, and seminars to provide direction, subject matter expertise, consultation, and recommendations for assigned projects. 

Organizes events and workshops to promote D&I both internally and externally.

Builds relationships across all levels of the PTC to advocate for inclusive programs and initiatives. 

Serves as a liaison between the PTC and external diversity partners, networks, and communities. 

Uses situational awareness to anticipate and prevent accidents.

Performs related duties as assigned.

Qualifications

Ten (10) years of experience in D&I, human resources, or business management; 
OR
Six (6) years of experience in D&I, human resources, or business management AND a bachelor’s degree in business management or related field.   
Equivalent combination of education and/or experience may be accepted.

Strong project management and organizational skills with the ability to manage multiple priorities is preferred.

Possession of a valid driver’s license.  Must obtain and maintain a valid Pennsylvania driver’s license within (6) months of employment.

Competencies

Physical Demands and Work Environment

Position demands include frequent speaking, writing, and reading reports. Position requires frequent work at a computer utilizing business programs and PTC specific operating systems. Position requires frequent travel and/or fieldwork with exposure to roadway traffic. Occasionally works outside of normal business hours for assigned work assignments.

Office environment with low levels of noise, adequate lighting, and comfortable temperature. Field environment may include exposure to moderately adverse and undesirable conditions. Physical environment is generally safe, but safety equipment or precautions must be followed in field conditions.  

Disclaimer

The information provided in this job description has been designed to indicate the general nature and level of work performed by the incumbent(s) within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications, and working conditions required of the employee(s) assigned to this job. Management has the discretion to add or modify duties of the job and to designate other functions as essential at any time.