Human Resources Benefits Analyst

Job Purpose and Summary

This position is responsible for the administration and day-to-day management of the Pennsylvania Turnpike Commission (PTC) self-insured healthcare benefits and retirement plans for new hires and existing union and non-union employees. Work at this level is distinguished by the ability to work independently on intermediate level HR programs/projects that involve professional analysis and the application of technical principles. Work is generally performed with independence and reviewed by a manager, or designee, for direction and end results. May provide guidance and direction to new or lower-level staff and interns.

Essential Functions & Responsibilities

• Performs activities and analysis in support of employee benefits, new employee benefits and retirement sessions, projects, and/or special assignments. Recommends and implements changes to facilitate effectiveness for assigned areas. Collaborates and participates on project/program teams and meetings.
• Serves as a customer service representative and provides guidance on employee benefit related issues, completion of documents, and technical navigation. Interprets and familiarizes employees with established policies, procedures, laws, and regulations. Escalates higher-level issues and concerns to the appropriate specialist or manager.
• Collaborates with third-party administrators regarding employee benefit issues, monitors COBRA, processes employee and retiree vendor invoices and tracks leave of absences in correlation with employee benefit contribution. 
• Reviews and processes requests and system changes promptly, confidentially, and professionally. Ensures requests comply with established policies, procedures, laws, and regulations.
• Assists with the Requests for Proposal (RFP) and Requests for Quotation (RFQ) process. May draft and/or distribute employee communications regarding changes. 
• Reviews contract language and conducts first-level validation of information for monthly invoicing.
• Composes, modifies, and/or proofreads correspondence, reports, and other communications related to assigned program areas. Ensures consistency with PTC policies and procedures. 
• Maintains and updates HRIS and other automated systems. Generates, customizes, and analyzes reports. Identifies needs and submits tickets for basic system changes, assisting with higher-level system changes.
• Researches, gathers, and analyzes data. Provides detailed recommendations with data driven justification. 
• Drafts, modifies, administers, schedules, and conducts trainings, skills assessments, and/or orientation classes. Assesses training needs and provides guidance for appropriate training methods. Prepares necessary resources for trainings including visual aids, presentations, surveys, exercises, instructors, facilities, etc.
• Performs varied administrative support such as scanning, renewals of publications/professional memberships, ordering supplies, answering phones, maintaining office equipment, and maintaining files.
• Maintains HR intranet/extranet to ensure information regarding programs remains current.
• Attends HR related seminars and researches industry updates to stay current on trends and legal requirements related to assigned program area(s).
• Maintains confidentiality and appropriately handles sensitive issues. Maintains confidential records, files, and documentation.
• Provides factual information and/or testimony during hearings when needed.
• Participates in meetings, trainings, and other events.
• Uses situational awareness to anticipate and prevent accidents.
• Performs related duties as assigned.

Qualifications

Seven (7) years of experience in human resources.
– OR – 
Three (3) years of experience in human resources AND a bachelor’s degree in human resources, business administration, or related field.
– OR – 
One (1) year as a Human Resources Associate, Administrative Officer, or Executive Administrative Assistant in the Human Resources Department with the PTC.
Equivalent combination of education and/or experience may be accepted. 

Must demonstrate proficiency in applicable Microsoft programs. A skills assessment may be required prior to interviewing for this position.

Possession of a valid driver’s license. Must obtain and maintain a valid Pennsylvania driver’s license within six (6) months of employment.

Competencies

Physical Demands and Work Environment

Position demands include frequent speaking, writing, and reading reports. Position requires frequent work at a computer utilizing business programs and PTC specific operating systems. Position may require occasional travel and/or fieldwork with exposure to roadway traffic. May occasionally work outside of normal business hours for assigned work assignments.

Office environment with low levels of noise, adequate lighting, and comfortable temperature. Field environment may include exposure to moderately adverse and undesirable conditions. Physical environment is generally safe, but safety equipment or precautions must be followed in field conditions.

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