Identity and Access Management Analyst

Job Purpose and Summary

This is an entry-level, cross-functional and technical position primarily responsible for providing support to higher level professionals in the Identity and Access Management area within the Information Technology (IT) Department. Work involves participating and assisting with different levels of work for the assigned unit. Work is generally performed in a distributed environment under the direct supervision of various managers, supervisors, senior analysts or higher-level specialists. Work results are reviewed for conformity to operating procedures, overall performance, quality and effectiveness of services provided.

Essential Functions & Responsibilities

• Assists in the implementation and administration of identity and access management (IAM) solutions using SailPoint.
• Performs user account provisioning, deprovisioning, and access management in various systems, including SAP.
• Supports the management of user access requests and ensure compliance with security policies.
• Collaborates with IT and business teams to address and resolve access-related issues.
• Participates in the development and documentation of IAM processes and procedures.
• Provides support and guidance to end-users regarding access issues and IAM-related inquiries.
• Administers system accounts including onboarding/offboarding users, as well as monitoring and maintaining compliant application security.
• Monitors various systems and programs to ensure proper operation and compliance. Identifies and assists with resolving issues and security threats/incidents found.
• Participates in the research, development and integration of new and enhanced technologies. 
• Performs necessary departmental documentation, administrative tasks and internal outreach efforts as needed. 
• Uses situational awareness to anticipate and prevent accidents.
• Performs related duties as assigned.

Qualifications

Bachelor’s degree in information systems, computer science, information technology, business administration, or related field.
Equivalent combination of education and/or experience may be accepted. 

Certain units may prefer specialized training and/or specialized certificates.

Competencies

Physical Demands and Work Environment

Position demands include frequent speaking, writing and reading reports. Position requires frequent work at a computer utilizing business programs and PTC specific operating systems. Position may require occasional travel and/or fieldwork with exposure to roadway traffic. Occasionally works outside of normal business hours for assigned work assignments.

Office environment with low levels of noise, adequate lighting and comfortable temperature. Field environment may include exposure to moderately adverse and undesirable conditions. Physical environment is generally safe, but safety equipment or precautions must be followed in field conditions.  

Disclaimer

The information provided in this job description has been designed to indicate the general nature and level of work performed by the incumbent(s) within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of the employee(s) assigned to this job. Management has the discretion to add or modify duties of the job and to designate other functions as essential at any time.