Manager of Toll Collection Systems Technologies

Job Purpose and Summary

This position is responsible for planning and managing the continuous developments to toll collection (TC) systems for the Pennsylvania Turnpike Commission (PTC). Work involves managing multiple projects and coordinating between PTC departments and external contractors. Work is performed with considerable independence and reviewed by a professional superior for attainment of program goals, customer service, and overall performance. Supervision is exercised over internal and external professional and technical staff.

Essential Functions & Responsibilities

Manages, plans, and organizes TC Systems Technologies operations and internal/external staff functions including supervision, performance management, delegation of work assignments, and review of work product.

Manages, oversees, and participates in the installation, integration, testing, performance, and maintenance of TC systems, ensuring system accuracy, reliability and efficiency.

Manages the administration of TC Systems Technologies projects. Participates in the planning and development of the scope of work for both long and short-term projects with functional business managers. Determines project feasibility, prepares cost/benefit analyses, and negotiates priorities. 

Manages and monitors the project lifecycle to ensure projects are completed in a timely manner and in accordance with the established project guidelines. Prepares progress reports and conducts project meetings. Identifies potential issues and makes recommendations for resolution.

Manages and actively participates in request for proposal (RFP) activities for the development of new contracts to award future acquisitions of tolling equipment and services.

Monitors and participates in the development of departmental and project budgets.

Reviews traffic data and coordinates information with other departments, vendors, contractors, and integrators on construction contracts for interchanges, toll plaza improvements, and installation of tolling equipment.

Maintains the inventory and warranty of existing in-lane equipment.

Provides technical direction in the resolution of unique and complex problems associated with projects.

Monitors data flows across lane, plaza, host, and Back Office systems.

Ensures compliance with policies and procedures as outlined in the operating and reciprocity agreements and the inter-CSC reporting file specifications.

Ensures that TC systems meet the needs and expectations of customers, and conform to standards set by internal policies and national standards on interoperability.

Maintains professional liaison with staff, consultants, and other governmental agencies.

Conducts, attends, and represents the PTC at committees, meetings, and other planning groups.

Uses situational awareness to anticipate and prevent accidents.    

Performs related duties as assigned.

Qualifications

Eleven (11) years of experience analyzing, designing, or serving as a project manager for tolling or other real-time system technologies;
OR
Seven (7) years of experience analyzing, designing, or serving as a project manager for tolling or other real-time system technologies AND a bachelor’s degree in information technology, engineering, business administration, or related field. 
Equivalent combination of education and/or experience may be accepted.

Two (2) of the years of experience must be in a supervisory capacity.

Possession of a valid driver’s license. Must obtain and maintain a valid Pennsylvania driver’s license within six (6) months of employment.

Competencies

Physical Demands and Work Environment

Position demands include frequent speaking, writing, and reading reports. Position requires frequent work at a computer utilizing business programs and PTC specific operating systems. Position requires occasional travel and/or fieldwork with exposure to roadway traffic. Occasionally works outside of normal business hours for assigned work assignments.

Office environment with low levels of noise, adequate lighting, and comfortable temperature. Field environment may include exposure to moderately adverse and undesirable conditions. Physical environment is generally safe, but safety equipment or precautions must be followed in field conditions.  

Disclaimer

The information provided in this job description has been designed to indicate the general nature and level of work performed by the incumbent(s) within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications, and working conditions required of the employee(s) assigned to this job. Management has the discretion to add or modify duties of the job and to designate other functions as essential at any time.