Quality Manager

Job Purpose and Summary

Quality assurance (QA) is a fundamental pillar that drives quality management within an organization by focusing on the processes and procedures that prevent defects and ensure the quality of products and services throughout their development.  The role of the Quality Manager not only ensures that quality standards are consistently met but also involves developing a strategic roadmap for test automation and ultimately implementing for the enterprise. By guiding the organization through the transition to automated testing, the Quality Manager helps improve testing efficiency, effectiveness, and scalability. This proactive approach is a crucial role in enabling the organization to deliver superior products and services, ultimately enhancing customer satisfaction and operational efficiency.  

Essential Functions & Responsibilities

Manages, plans, and organizes one or more technology and innovation units including supervision, performance management, delegation of work assignments, and review of work product.

Develops, maintains, and implements policies, standards, and procedures for program/project areas. Researches and evaluates emerging technology and industry developments for technology/software and recommends enhancements.

Develops project teams which include business owners, IT Leaders, consultants, and others to ensure the appropriate balance across projects. Collaborates with others to facilitate project/program kick-off meetings to communicate individual roles and project expectations. Resolves escalated conflicts/issues that arise within the team.

Manages, monitors, and advises on initiatives for alternative options, risks, costs vs. benefits, and potential impact to others. 

Monitors project/program milestones and goals to identify and resolve any potential issues, disconnects, and/or defects that may disrupt the overall project/program. Manages the evaluation of lessons learned for continuous process improvement. 

Ensures defects are logged and reported to all applicable parties, and unresolved issues have work-around solutions that are agreed upon with business users prior to production releases. Advises senior management of technical issues, trends, and potential risks that could have major impact on the PTC. 

Leads the technology and innovation team roles in change management initiatives involved with the enterprise. Ensures frequent communication with stakeholders regarding the impact of the change. Serves as an advocate for the change and works to mitigate resistance. 

Manages and participates in the development, execution and implementation of project/program budgeting and short-range/long-range goals/objectives, as well as the strategic, tactical, and operational plans for the IT Department. Analyzes data to identify, define and evaluate factors that could cause changes and discrepancies. Participates in business planning and strategy meetings. Ensures the planning and project/program prioritizations are communicated to all appropriate areas of the organization.

Develops relationships and maintains professional liaison with internal staff, external vendors, and service providers to ensure proper communication of project progress, risks, and results. Provides strategic consultation and ensures appropriate involvement in quality reviews. Conducts formal reviews upon project/program completion to confirm client acceptance and satisfaction.

Ensures applicable reporting and dashboards are available for senior leadership and other departmental staff. 

Participates and represents the IT Department in trainings, seminars, and meetings; including, business planning and strategy meetings.

Uses situational awareness to anticipate and prevent accidents.

Performs related duties as assigned.

Qualifications

Eleven (11) years of experience in information technology, project management, business analysis, business relationship management, solutions management, resource/budget management, or policy analysis; 
OR
Seven (7) years of experience in information technology, project management, business analysis, business relationship management, solutions management, resource/budget management, or policy analysis AND a bachelor’s degree in information technology, business administration, information systems, public administration, or related field. 
Equivalent combination of education and/or experience may be accepted.

Competencies

Physical Demands and Work Environment

Position demands include frequent speaking, writing, and reading reports. Position requires frequent work at a computer utilizing business programs and PTC specific operating systems involving reaching/grasping and repetitive motions. Position may require occasional travel and/or fieldwork with exposure to roadway traffic. Occasionally works outside of normal business hours for assigned work assignments.

Office environment with low levels of noise, adequate lighting, and comfortable temperature. Field environment may include exposure to moderately adverse and undesirable conditions. Physical environment is generally safe, but safety equipment or precautions must be followed in field conditions. 

Disclaimer

The information provided in this job description has been designed to indicate the general nature and level of work performed by the incumbent(s) within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of the employee(s) assigned to this job. Management has the discretion to add or modify duties of the job and to designate other functions as essential at any time.