Service & Innovation Architect

Date: Jan 7, 2022

Location: Middletown, PA, US, 17057

Company: Pennsylvania Turnpike Commission

Posting Start Date:

January 7, 2022 

Posting End Date:

January 21, 2022 

Position Number:




FLSA Status:

Salaried Exempt


Information Technology

Salary Grade:


Salary Range:

$74,775.21 - $112,162.81

Employment Type:

Full Time

Reporting Building Location*:

Central Office, 

Eastern Regional Office,

Western Regional Office

Reporting Building Street:

700 S. Eisenhower Boulevard,

Flinthill Road,

North Center Avenue

Reporting Building City:


King of Prussia, 

New Stanton

Reporting Building State:

Pennsylvania (US-PA)

Reporting Building Zip Code:




Work Schedule: Flexible Work Options


*This position may report to one of the Pennsylvania Turnpike Commission's offices: Central Office (Middletown), Eastern Regional Office (King of Prussia) or Western Regional Office (New Stanton).


The Commission values its team members and understands the importance of work/life balance to the health, well-being and productivity of its team. Therefore, this position is eligible for Flexible Work Options* such as:

  • Remote Work - eligible for remote work (in-person reporting based on operational needs)
  • Alternate Work Schedule - flexibility to adjust work schedule length to complete work week in fewer days
  • Staggered Work Hours - flexibility to choose from a variety of start/end times

*Some options may require completion of probationary period.  The Commission requires all employees to establish PA residency within 6 months of hire and to maintain PA residency, regardless of Flexible Work Options. 


The Pennsylvania Turnpike Commission, opened on October 1, 1940, is known as “America’s First Superhighway”!  Our mission is to operate a safe, reliable, customer-valued toll road system that supports national mobility and commerce.  The PTC operates a 552-mile system used by 192 million vehicles a year.  Together, we are building the highway of the future.  

Job Purpose and Summary

This position is responsible for documenting, analyzing, researching, planning, designing and maintaining the Information Technology (IT) Department’s enterprise technical architecture environment for the Pennsylvania Turnpike Commission (PTC). Work includes developing, documenting and communicating technology baselines, standards, policies, procedures and practices. Work is performed with considerable independence and reviewed for attainment of program goals, completion of projects and overall performance. 

Essential Functions & Responsibilities

  • Administers and maintains the IT Service Management process(es) to ensure quality service delivery and mitigation and/or minimization of risk to production systems. Establishes metrics of success and monitors to ensure best practices/standards are followed, deployed, documented and monitored. 
  • Coordinates and facilitates cross-functional teams of IT resources dedicated to researching emerging/innovative technology and business solutions and plans, ensuring compatibility with baseline technology architectures. Engages staff to raise awareness of change management and the standard processes for support. 
  • Develops, administers and assists in the enforcement of IT Change and Incident/Problem Management standards, policies and procedures. Aligns change management methodology with the project management office (PMO) to ensure consistency across teams. 
  • Coordinates Change Review Board (CRB) activities for changes that will impact the enterprise. Assists in the design, implementation and monitoring of new systems/system changes needed. 
  • Provides technical consultation and research services to support others with project/operational initiatives. Provides support in the evaluation and analysis of proposed hardware/software technology projects to ensure alignment with the strategic enterprise technology plan and enterprise technology architecture. 
  • Tracks black out windows, outages, patches and other events that will impact systems. Communicates upcoming events to the CRB.
  • Develops and maintains enterprise application architectural models, processes and documentation. Supports the implementation of applications and infrastructure architecture based on requirements and IT strategies. Identifies and resolves gaps and pain points with current methods.
  • Generates reports and develops recommendations to improve quality adherence. 
  • Serves a key member and actively participates in meetings by providing feedback and recommendations for improvement when it relates to change, release, incident and/or problem management issues. 
  • Maintains an awareness of industry trends and emerging technologies to ensure that the PTC remains current with information technology trends and directions that may benefit or adversely impact the organization.
  • Uses situational awareness to anticipate and prevent accidents.
  • Performs related duties as assigned.


Education and Licenses

  • Bachelor’s degree in information technology or related field. Equivalent combination of experience and/or education may be accepted. 


Minimum Experience and Abilities

  • Six (6) years of IT experience in a large systems environment which includes three (3) years of experience in technology analysis, planning and architecture development methodologies. Equivalent combination of experience and/or education may be accepted.


Problem Solving/Analysis
Decision Making and Independent Judgment
Customer/Client Focused
Communication Proficiency
Teamwork Orientation
Time Management
Strategic Thinking/Planning

Physical Demands and Work Environment


Position demands include frequent speaking, writing, reading reports and working at a computer. Position requires frequent work at a computer utilizing business programs and PTC specific operating systems. Occasionally works outside of normal business hours for specified work assignments.



Office environment with low levels of noise, adequate lighting and comfortable temperature.  Field environment may include exposure to moderately adverse and undesirable conditions.  Physical environment is generally safe, but safety equipment or precautions must be followed in field conditions.


The information provided in this job description has been designed to indicate the general nature and level of work performed by the incumbent(s) within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of the employee(s) assigned to this job. Management has the discretion to add or modify duties of the job and to designate other functions as essential at any time.

The Pennsylvania Turnpike Commission is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. If you need assistance or an accommodation due to a disability, you may contact the Human Resources Department by calling 717-831-7378.

Nearest Major Market: Harrisburg