Traffic Operations Center Technician 1 (Local 77)

Date: Sep 16, 2022

Location: Middletown, PA, US, 17057

Company: Pennsylvania Turnpike Commission

Posting Start Date:

September 15, 2022

Posting End Date:

October 14, 2022

Position Number:



Local 77 CO

FLSA Status:



Traffic Engineering and Operations

Pay Grade:


Hourly Rate:


Employment Type:

Full Time

Building Location:

TIP Building (Operations Center)

Building Street:

2850 Turnpike Industrial Drive

Building City:


Building State:

Pennsylvania (US-PA)

Building Zip Code:



The Pennsylvania Turnpike Commission, opened on October 1, 1940, is known as “America’s First Superhighway”!  Our mission is to operate a safe, reliable, customer-valued toll road system that supports national mobility and commerce.  The PTC operates a 552-mile system used by 192 million vehicles a year.  Together, we are building the highway of the future.

Job Purpose and Summary

This is skilled work involved with monitoring, evaluating and coordinating communications for real-time traffic conditions from the Traffic Operations Center for the Pennsylvania Turnpike Commission (PTC). Work includes maintaining communications to ensure the safety and security of customers and employees while traveling or working on the highway 24/7. Incumbents must follow all operating procedures, rules and regulations set forth by the Federal Communications Commission and the PTC. Work is performed with close supervision and review by a shift supervisor or designee.

Essential Functions & Responsibilities

Communicates with customers, staff, 911 centers, media and external agencies by phone, radio or electronically to identify needs for assistance along the PTC highway and other locations that could impact PTC traffic. 

Provides customer service by telephone and various electronic information systems and programs. Assists with activating traveler alerts and advisories by communicating the needs of the PTC.

Dispatches service and emergency resources for incidents and events including but not limited to police, fire and rescue, medical services, safety patrol, wrecker services, hazardous material response, various departments, etc. Notifies external agencies of PTC resource needs.

Documents and updates all activities and resources for each reported incident through the Traffic Management Tracking System. 

Receives updates and communication from both emergency and non-emergency units to ensure the safety and security of the highway.

Identifies incidents and issues impacting PTC operations by monitoring traffic flow feeds, crowdsourced information, closed-circuit television (CCTV) and other technology.

Notifies key personnel of significant and unusual incidents, weather conditions and real-time system issues that could adversely impact the PTC’s operations in accordance with documented emergency procedures.

Processes emergency alarms received from automated alarms and other computerized systems from various PTC facilities.

Conducts inquiries for license plate registrations and driver’s licenses for Pennsylvania State Police through the Pennsylvania electronic communications database. Transmits information to law enforcement personnel for the apprehension of suspects.

Obtains hazardous material information from incidents and communicates to responders and affiliated agencies.

Monitors weather conditions through weather service alerts, national weather service reports, maintenance reports, roadway weather information systems and other various tools. 

Performs related duties as assigned.


High school diploma or equivalent certification. 

Valid Emergency Telecommunication Course (ETC) certification. 

Must acquire and maintain a valid Commonwealth Law Enforcement Assistance Network/National Crime Information Center (CLEAN/NCIC) certification within ninety (90) days.

Must demonstrate the ability to type a minimum of 40 wpm on a PTC administrated test.

Must have and maintain a clean criminal history record and appropriate security clearances.



Active Listening
Attention to Detail
Communication Proficiency
Customer/Client Focused
Teamwork Orientation
Technical Capacity

Physical Demands and Work Environment

Position demands include frequent speaking, writing and reading reports. Position requires frequent work at a computer utilizing business programs and PTC specific operating systems. Frequently works extended hours and must be available for emergency response 24/7 when needed. Office environment with low levels of noise, adequate lighting and comfortable temperature. 


The Pennsylvania Turnpike Commission is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. If you need assistance or an accommodation due to a disability, you may contact the Human Resources Department by calling 717-831-7378.

Nearest Major Market: Harrisburg